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1. General Provisions

1.1. When ordering goods via the Internet service, the Customer agrees to these Terms of Service (hereinafter the Terms).
1.2. An acceptance is the fact of placing an order on the Site.
1.3. Service reserves the right to amend these Terms and Conditions, in this connection, the Customer undertakes to regularly monitor changes in the Terms.
1.4. The Customer agrees with the Terms by clicking the "Checkout" button at the last stage of the Order's execution on the Site.

1.5. Service offers services through the site, more detailed information about the services is presented in the section below. When the Customer orders the Goods through the Internet service, the Customer purchases them from third parties, the Internet site is a service for the selection of certain stylistically oriented products, as well as the site on which the Goods of Partners are located with their consent. On the website, the products are presented, including foreign Suppliers / Partners. All presented products are on the Internet service of the proper quality.


2. Subject matter of the agreement

2.1. The Service publishes this agency agreement on the provision of services for the purchase and organization of the dispatch of goods on the order and in the interests of the Customer, which is a user agreement.

2.2. The Service undertakes, on behalf of the Client for remuneration, to perform legal and other actions ensuring the acquisition (purchase with delivery, delivery of goods to the address specified by the Customer on its own behalf or on behalf of the Customer), the number and name of which are determined by the Customer's Order executed in accordance with the terms of this Agreement and the rules posted on the Internet resource.

2.3. This User Agreement defines all material terms and conditions of the agreement between the company and the person who has accepted the Acceptance of the Agreement. If the information published through the Internet resource is contrary to the provisions of the Treaty, the provisions of the Treaty are applied.

2.4.The Agreement is accepted by any individual over 16 years of age who completed the Order on the Site, in full and without exception.

2.5. The Customer expresses his consent and grants the Service the right to receive, store, process, store and transfer his personal data for ordering and delivery.


2.6. The Service is not limited in the performance of actions determined by the subject of the Agreement, including the negotiation and conclusion of transactions on behalf of and (or) on its behalf with third parties (intermediaries, sellers, delivery services, etc.). The Service independently decides, on its own behalf or on behalf of the Client, to take actions to comply with the terms of this user agreement.

2.7. The Client grants the Service the right to carry out the following actions in the Client's interests on the sites chosen by him or any other: - choose the seller of the Goods; - conclude with the seller and execute the contract aimed at transferring the title to the Goods to the Client, insofar as the purchase price of the Goods is paid; - conclude and execute contracts aimed at delivering the Goods to the Client, while the Service selects the counterparties who will deliver the Goods to the Customer at their own discretion, but the Supplier delivers directly to the customer.

2.8. Here you can find out more information on the details of the agent.

3. Registration and terms of order fulfillment

3.1. The Customer's order can be made through the catalog on the website.

3.2. The Service is not responsible for the accuracy of the data specified by the Customer when placing an order.

3.3. All information materials presented on the Site are of a reference nature and can not fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes and shapes, the names are internal barcodes. In the event that the Customer has questions regarding more detailed properties, characteristics, country of origin of the Goods, the Supplier, the Customer must contact the Consultant in any available way before completing the Order.


3.4. The delivery times indicated on the site are conditional. Delivery times may increase, depending on the workload of the postal services, but will not be more than 90 days after the day of processing and final sending of the order, if the order was not received within 30 days, the Customer should contact the Service. The service is not responsible for the time and quality of delivery by the postal services, as well as for the possible collection of customs duties when delivering the parcel, and does not compensate for them.

3.5. In the case of detection of a parcel previously considered lost, for which the Service has made a refund, the amount is refundable.

4. Shipping

4.1. The methods of delivery of goods are indicated on the Site in the "Delivery" section.
4.2. Delivery is carried out around the world, if the Customer has questions about the delivery, the Customer must contact the Consultant before placing an order, in any available way
4.3. According to the rules of airmail delivery, the Client can request a track number and track his parcel. A parcel sent by mail ( is considered lost only after the search by the carrier and / or if more than three months have passed after the shipment, but you have not received the goods yet. If the parcel is deemed to be lost, the Service returns to the Customer the full cost of the order or the lost part.
4.4. The cost of delivery is indicated on the Site in the "Delivery" section, as well as in the order section.
4.5. Upon delivery, the Order shall be delivered to the Client or to the person designated as the Recipient of the Order, at the post office, or by the courier of the postal service specified in the execution of the Order.
4.6. After receiving the payment, the term of completing the Order is from 1 to 5 working days and depends on the quantity of the ordered Goods

4.7. The service is not responsible for the order not accepted by the Client at the post office or from the courier of the postal service, this order is not subject to refund of funds.

4.8. Service is not responsible for the order, if the Customer intervened in the delivery process.

4.9. The payment for delivery of the goods occurs on 100% advance payment by the Client.

4.10. Probably delivery of the order by several parcels, depending on the goods chosen by the Customer, as well as the territorial location of the supplier.

5. Payment of the Goods

5.1. The price of the Goods is indicated on the Site.
5.2. The price of the Goods may be changed by the Service unilaterally. The price of the Goods is indicated at the last stage of the Order processing and is valid at the moment of pressing the "Pay" button. The price for the Goods ordered by the Customer is not subject to change.
5.3. Payment methods of the Goods are indicated on the Site when placing an order.
5.4. The order is accepted for processing immediately after receiving the Order by the Service and is completed within one to five working days.

5.5. The cost of the Service fee for the provision of services, on average 50% of the specified cost, the exact amount of the reward the Client can specify in any accessible way, via mail help@rebelbones.com.
5.6. In the event that the Customer has paid for the Order, but there are no selected products or the goods are partially missing, the Service informs the Client about it. The customer can choose other goods or return their money before the appearance of the goods and sending the order.
5.7. The Service is entitled to provide discounts to the Customer for the Goods. Kinds of discounts, the order and conditions of charging are indicated on the Site in the "SALE" section and can be changed by the Service unilaterally.

6. Terms of return and exchange of goods

6.1 The Exchange of the Goods is possible within 7 days from the arrival of the order to the post office, in the event of a marriage, provided that the original packaging and the appearance of the Goods are not broken, labels and tags. Exchange questions are considered in electronic form by mail at help@rebelbones.com.

6.2. In the event that during the exchange / refund procedure the Buyer does not respond to the message sent by the Service within three or more days, this case is automatically resolved in favor of the rejection of the exchange / refund claim.

6.3. The Service makes a decision on the possibility of returning the goods doing everything possible to solve the problem in favor of the Customer, fully guided by the Supplier's decision on the possibility of a return. If the Service finds a marriage, the discrepancy with the claimed name.

6.4. In the event that the Supplier decides to refuse to return the Goods to the Customer, the Service does not compensate the Customer for the cost of the Goods.

6.5. All return transactions are carried out in full accordance with the Seller's terms and conditions, including, but not limited to, the time, procedure and amount of compensation.

6.6. The client must take into account the delivery time of the Goods from the Customer to the Service, the processing time for the return to the Service warehouse (up to 5 business days) and the delivery time of the Goods from the Service to the Supplier when calculating the possibility of returning the Goods to the Supplier.

6.7. The service is not liable in case of incorrect measurement of its biometric parameters by the customer and as a consequence the choice of the wrong size.

6.8. In case of disagreements and disputes, the parties solve them through negotiations in a shifted form (by e-mail), if the parties did not reach a consensus, further proceedings are conducted at the location of the Service, jurisdiction of St. Petersburg.

6.9. The Customer undertakes to keep all documents, goods and packing of the parcel in the original, received condition: not to use or destroy, until the Service determines the decision on the claim.

6.10. In case of return of the Goods, the cost of delivery of the goods from the Customer to the Service and from the Service to the Supplier (in the case of an examination) or directly from the Customer to the Supplier, as well as in the opposite directions, shall be paid by the Customer.

6.11. Return of funds to the Client, less the cost of the Service fee for the provision of services, is carried out after a full refund of the goods by the Supplier to the Service, in case of partial exchange or return of the item (if more than one item is ordered), the return or exchange is accepted for each item separately, depending on its receipt.

6.12. In the event of a refund, the Service shall not be liable for any fee charged by the bank to any of the parties.

6.13. The handmade goods are made according to the individual order, therefore they can not be returned. Exchange is possible only if a defect is found on the product.

Money is not refundable.

6.14. When resending the exchanged goods, the Customer pays the full cost of processing the order by the Service in accordance with the tariffs indicated on the site.

6.15. The client has the right to refuse in the first two hours from the order, without deduction of the commission, in case it has passed more than the established time, the commission for acquiring 3.5% is withdrawn (but before the processing of the order is finished).

6.16 Refund is made to the same card with which payment was made.